Frequently Asked Questions
Everything you need to know about shopping with Shop Square.
What are your standard shipping times?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive.
How do I return an item?
We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number and email, and follow the instructions to print your prepaid shipping label.
What payment methods do you accept?
Shop Square accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress until it reaches your doorstep.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I contact customer support?
Our dedicated support team is available 24/7 via the 'Contact Us' page on our website or by emailing [email protected].